The firm has designated a Chief Privacy Officer to be accountable for overall privacy protection and compliance.
We collect, use and disclose personal information to serve our clients and for other purposes which would be considered related or otherwise reasonable in the circumstances. For example, we primarily collect, use and disclose personal information for the following reasons:
- To evaluate client needs and advise on financial and business matters
- To prepare tax returns and related documents on behalf of our clients
- To prepare financial statements
- To permit us to communicate our services to clients or prospective clients through mailings or our website.
Other reasons we collect, use and disclose personal information may include but are not limited to the following:
- Advising clients on financial issues
- To invoice clients, process and collect accounts
- To report to required regulatory authorities, including our insurer and the Institute of Chartered Accountants of Ontario
- In the event we were to sell our business or to merge with another entity and that party required a due diligence investigation of our firm, we would require a confidentiality agreement from such third party prior to any disclosure.
Generally all personal information is held in strict confidence and we will obtain consent, either express or implied, to use or disclose personal information unless otherwise permitted or required by law. Such circumstances could include: information that is publicly available as defined by the regulation; where collection of use is clearly in the interests of the individual and consent cannot be obtained in a timely manner; to act in the event of an emergency that threatens the life, health or security of the individual; for debt collection; or to comply with a subpoena, warrant or court order.
Collection of personal information shall be limited to that which is necessary for the purposes identified by the firm, and information shall be collected by fair and lawful means.
Limiting use, disclosure and retention
Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by applicable law, rules or regulations.
Personal information may be retained as long as we consider necessary to ensure the accuracy and integrity of client records and to provide quality professional services and advice to clients and to account to regulatory authorities. However, when personal information is no longer needed for the purpose acquired or to properly serve and advise the client they will be destroyed.
Personal information is protected with appropriate security precautions against loss, theft or unauthorized use whether on paper or electronically stored. Our staff is trained to be aware of the importance of maintaining the confidentiality of personal information. Care is used in the disposal and shredding of personal information to prevent unauthorized access. Third party contractors or agents who have access to personal information will be required to confirm that they follow appropriate privacy practices.
Openness and Accuracy
The Privacy Information Officer in our office will investigate each and every written complaint. If a complaint is found to be justified, the Privacy Information Officer will take appropriate measures including, if necessary, amending any office policies and practices. The Privacy Commissioner of Canada may be contacted to forward any unresolved complaint.
Any questions may be directed to:
Richard Williamson, Privacy Information Officer
Richard Williamson, Chartered Accountant Professional Corporation
184 King Street
St. Catharines, Ontario